To place an order or if you have questions email
Carolina Reptiles doesn't have a retail location that is open to the public. If you would like to pick up an order in Kernersville please contact us to set up an appointment.
We are Fed Ex certified to ship live reptiles.
We accept PayPal and Zelle
You don't need a PayPal account to make a purchase with them.
PAYPAL FEE UPDATE
PayPal no longer refunds their service fee.
If a PayPal payment has to be refunded due to canceling an order, wrong address on account, Etc. the service fee PayPal charges wont be refunded.
When paying with PayPal please be sure that the correct shipping address is on your account or if paying without an account that you provide the correct shipping address on the payment form.
We ship to the address on the Pay Pal payment and are not responsible if that is not the correct address.
We cannot ship to any address other than what is on your PayPal payment.
FED EX HOLD FOR PICK UP
We can have your order held for pick up at a Fed Ex location near you.
Due to PayPal's requirement that orders be shipped to the address on the account you pay with you will need to change the address on the account to the Fed Ex location you want it held at before sending payment. We are sorry for the inconvenience but we have to follow PayPal's rules.
ALL REPTILES ARE GUARANTEED LIVE ARRIVAL, HEALTHY AND CORRECTLY SEXED.
Live arrival is only guaranteed when temperatures in route are between 35 and 90 degrees. If the temperatures are extremely hot or cold we can hold your order until the weather is better. Please let us know of any adverse weather conditions in your area when placing your order. (extreme heat or cold, snow/ice, storms)
Someone must be available to accept shipment on the first delivery attempt (no matter the delivery time) or all guarantees are void.
Any health issues or DOAs must be reported within two hours of delivery, and we will provide a replacement or store credit. (Photos and return of animal may be required)
Hold for pick up orders must be picked up within 2 hours of the "ready for pick up" time or live arrival guarantee is void.
Guarantee of sex - All reptiles are guaranteed to be sexed correctly. Please sex your new reptile as soon as possible after delivery.
Missexed animals must be reported back to us within 7 days of delivery to be covered under our guarantee.
We cannot guarantee temperament or tameness of any reptile.
HOLDS Carolina Reptiles does not do payment plans but we will hold an animal up to a week with a 25% non refundable deposit.
If you cancel an order for any reason there will be a 10% "restocking fee" to cover time, shipping label cancellation cost, reposting adds etc.
We cannot refund or credit shipping charges.
Customer is responsible for all shipping charges.
We ship Fed Ex Priority Overnight. Delivery is usually by 10:30 AM, but may be later for some areas. An adult signature is required at delivery. Someone must be available to accept shipments on the first delivery attempt (no matter the delivery time) or all guarantees are void.
CUSTOMER IS RESPONSIBLE FOR ALL LAWS AND OR PERMITS WHICH MAY BE REQUIRED FOR OWNERSHIP OF ANIMALS IN THEIR STATE OR COUNTY